We’ve been helping our members enjoy holidays for more than 45 years and we’re not going to stop now.

Exchange protection^ is our way of helping you go on holiday – even if you have to change your plans:

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Help Resources

For technical assistance, please contact the RCI Web Support Team at 866-539-1924.

For Disney Vacation Club® related questions or issues, please contact:

Disney Vacation Club® Member Services: 1-800-800-9800 or 407-566-3800

Disney Vacation Club® Member Services Hours of Operation:
Monday through Friday 9:00 a.m. – 9:00 p.m. ET
Saturday & Sunday 9:00 a.m. – 7:00 p.m. ET

You have six months from the date you cancel your original exchange booking to rebook using your account credit.

Use your credit to book an exchange or extra holiday at one of our 4,200+ affiliated resorts. The credit is valid for offers too!

You can only take out exchange protection at the time of making your booking online or with one of our guides so don't miss your chance to add more flexibility to your booking.


"The ability to make changes in the light of any new rules and regulations, or places you can't go to, which are COVID-barred: the flexibility is the good thing."

Mr Derek H (12.11.20)


Terms and conditions for exchange protection can be read here.