This month, I hosted a virtual Coffee & Selfie with Alecea Helton, Contact Center Manager for Alliance Reservations Network (ARN), based in Orlando, Florida, U.S. Alecea joined the company in 2016, and is responsible for supporting and developing her team members to be effective and customer focused. Alecea also provides strategic planning towards business development, while fostering strong, trust-based relationships with her team, vendors, and partners.
– Olivier Chavy, President, Travel + Leisure Club and Panorama
An adventurous spirit, Alecea enjoys canyoning, spending time with family and friends, and is a foodie. If you find yourself in Orlando, she has great restaurant recommendations.
I am! Lately, I’ve enjoyed canyoning. Anytime we travel, we make sure there is a canyon or arches nearby. My tallest canyon has been 200 feet.
We have the helmet and pads, but not the ropes, so when we go canyoning it is as part of a tour.
Every day is so different. We can train all day, but sometimes you have to roll with the punches because there are so many scenarios we encounter on a day-to-day basis. The pandemic has been one of the biggest shifts in our world. We’ve had to become more efficient and think of ways to engage. For me, one of my newest and biggest challenges has been building culture within a remote team.
What’s Your Country Song by Thomas Rhett. If you like country, you’ll get it. He’s talking about all of the old songs in the genre.